To make a ZD account:
If you see a message that says "We couldn't find an account associated with that email address" when you try to log in or change your password, the problem could be:
If you're already logged in to your ZD PORTAL account, you can change your password using your Settings page.
If you forgot your ZD PORTAL password, you can reset it.
To reset your password:
Steps to enroll
To enroll in a course:
If you find a problem with a course while using ZD PORTAL, we want to know about it. Use this article to understand how and when to report problems with a course to us.
Report a problem with course materials
If you find a problem with a live video, a record, you can report it in the course itself.
When you report something in course materials:
To flag a problem in course materials:
Serious problems might include:
If you notice a serious problem with a course, please contact us.
When you contact us to report a problem, please include:
To get a certificate, you'll need to verify your identity. Some courses require ID Verification, while others only need Name Verification.
If ID Verification is required for a certificate in a course you’re taking, we'll prompt you to verify during the course and in your Settings page.
You only need to complete ID Verification once to get a certificate for any course you take.
During ID verification, you’ll need to provide:
You can use these types of IDs in the verification process:
IDs must show your full name, birth-date, and a clear photo of your face. We can’t verify IDs that are:
When you submit your ID information, we make sure your information is secure. After we verify your ID, we delete the photos and related personal information. You can read more about our privacy policies in our Terms of Service.
Steps to verify
To verify using your ID:
ID Verification usually takes minutes, but occasionally up to 24 hours to process. Once our system verifies your ID, we update your Settings page.
If you can't upload images from your device, try:
If you're having problems connecting to ZD PORTAL, first:
You can also ask for help in our ZD PORTAL Community.
If you find a problem with course materials, you can let the instructor know by flagging it.
If you're having a problem with another user on ZD PORTAL, you can report a violation of the Honor Code or our Code of Conduct.
If ZD PORTAL is not loading in China or Russia, try waiting a while and then trying again.
Clear your cache & cookies
If you’re having a technical issue with ZD PORTAL, you may be able to resolve it by clearing your cache and cookies, because it’s the first step to try solving problems on ZD PORTAL.
Clearing your cache and cookies can help resolve issues like:
Most internet browsers have menu options that let you clear your cache and cookies. For help with clearing your cache and cookies in specific browsers, check this article.
After you clear your cache and cookies
After you clear your cache and cookies, you’ll need to re-enter your ZD PORTAL login information. If you’ve forgotten your password, you can reset it.
Once you’ve logged into your ZD PORTAL account, you can check to see if your issue is resolved. If you still need help, check our troubleshooting pages.
Try an incognito browser
If you don’t want to clear your cache and cookies, you can also try using a private or incognito browser. After opening an incognito or private window in your internet browser, you will need to log into ZD PORTAL again. If your problem is solved when using private or incognito mode, it can also be solved by clearing your cache and cookies.
To get a Course Certificate for a course, you will need to pay a fee. For some courses, paying the fee also gives you access to other course features, like graded assignments.
To learn more about payment options, see Accepted payment methods.
Some courses on ZD PORTAL are offered for a one-time payment that lasts for 180 days. You can see how much a course costs on the course home page. Payments in some areas may include a sales tax. Sales tax will be listed on your checkout page.
You may notice some variation in course prices on ZD PORTAL. This is normal, as we continually adjust our offerings based on new information about the value our courses provide to learners.
To make sure that variations in price don't hurt your experience on ZD PORTAL, we're committed to the following:
Transparency. Prices are clearly displayed on our course payment pages. You'll always pay exactly the amount you see when you enter your payment information.
Accepted payment methods
You can make payments on ZD PORTAL using the following credit cards:
You can use a prepaid card from one of the above credit card brands for one-time payments. You can't use a prepaid card for a ZD PORTAL subscription.
You can make payments on ZD PORTAL using Visa or MasterCard debit cards. You can't use a prepaid card for a subscription payment.
Save your payment information
When you enter your credit card information in ZD PORTAL, your payment information will be saved to use again in the future.
When you save your payment information in ZD PORTAL, we'll store your information securely. You can change your payment information or delete a saved credit card any time using your Settings page. You can save more than one credit card to your ZD PORTAL account, and choose which card you want to use at checkout.
To change your payment information:
Options for saving your payment information
When you check to Save your credit card information for future purchases, the next time you want to pay for something on ZD PORTAL, your credit card information will already be entered for you on the payment page.
When you check Use 1-step payment for future purchases, the next time you want to pay for a course, you won’t be taken to a payment page. Your credit card will be charged as soon as you click the Pay button from the course home page.
If you make an accidental payment, you can refund it.
If you're having issues with payments on ZD PORTAL, find your problem below.
I submitted payment but it's not showing up
I get an error when I try to pay
If ZD PORTAL can't process your payment, try: